Privacy Policy

1. Introduction

Fair Dinkum Car Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information collected by us.

2. Information We Collect

Personal Information You Provide

We may collect the following personal information when you voluntarily provide it:

• Contact Information: Name, email address when you subscribe to our newsletter or submit questions
• Questions and Comments: Any automotive questions or feedback you submit through our forms
• Correspondence: Records of your communications with us

Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on pages, referring websites, search terms
• Location Information: General geographic location based on IP address

Cookies and Tracking Technologies

You can control cookie preferences through your browser settings, though disabling cookies may affect site functionality.

3. How We Use Your Information

We use collected information for the following purposes:

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5. Data Security

Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Regular backup and recovery procedures
• Staff training on privacy and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

To exercise these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe as required by law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Newsletter subscriptions: Until you unsubscribe
• Questions and correspondence: Up to 7 years for reference and legal compliance
• Website analytics data: Typically 24-36 months
• Technical logs: Usually 12 months unless required longer for security purposes

After the retention period, we will securely delete or anonymize your personal information unless we are required to retain it for legal purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including but not limited to the United States, where our service providers may be located.

When we transfer information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with Australian privacy laws.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to these external sites or services.

Third-party services we may use include social media widgets, analytics providers, and advertising networks. These services may collect information independently of us.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes through our website or email
• Provide a reasonable notice period before material changes take effect

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

12. Cookie Policy Details

Here's detailed information about the types of cookies we use:

13. Contact Information and Complaints

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a complaint about how we handle your personal information, please contact us:

External Complaints

If you are not satisfied with our response to your privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC):